Shipping policy

Shipping & Delivery Information

1. Express Delivery (FREE)

• Available only for orders within the United States.

2. Order Processing Time

• Orders are typically processed and shipped within 1–3 working days.

3. Shipping & Transit Time

• Once shipped, delivery usually takes 3–7 working days within the United States.

4. Delivery Schedule

• Deliveries are made Monday to Friday.

• Delivery hours are typically 8:00 AM – 6:30 PM.

5. Working Days

• Our working days are Monday to Friday.

• Weekends and public holidays are not included.

6. Weekend & Holiday Shipping

• Orders are not shipped on weekends or public holidays.

7. Tracking Your Order

• Once your order is shipped, you will receive an email confirmation with your tracking number.

• Tracking numbers may take up to 48 hours to activate after shipment.

8. Lost or Damaged Packages – Our Guarantee

• If your order is lost or damaged during shipping, we will send a replacement free of charge.

• Simply contact our support team for assistance.

9. Satisfaction Guarantee

• We aim to provide 100% satisfaction to all customers.

• If you are not satisfied with your purchase, you may return the item for a full refund or replacement.

10. Important Notes

• Refunds are not issued for free items.

• However, free items that are lost during shipping will be replaced.

• Damaged free items may be replaced within 7 days of delivery.

11. How to Track Your Order
If you need help tracking your order, please contact us at:
info@freebursts.com

Please include:

• Your full name

• Shipping address

• Order confirmation number

Your tracking number is the one sent automatically when your order ships.
It usually contains 13 characters and begins and ends with a letter.

If you cannot locate your tracking number, please contact our support team and we will assist you.

If you cannot find your tracking number, please get in touch with us at info@freebursts.com